Privacy policy

Sam's Flooring LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sam's Flooring LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact details: Name, address, billing/shipping address, phone number, and email address.

  • Financial information: Payment card details and transaction history.

  • Account information: Usernames, passwords, and security questions.

  • Transaction information: Items viewed, cart data, and purchase/return history.

  • Communications: Support inquiries and SMS/email correspondence.

  • Device/Usage information: IP addresses, browser types, and interaction data.

Personal Information Sources

We collect information:

  • Directly from you: When you create an account, make a purchase, or opt into our SMS Messaging Program.

  • Automatically: Through cookies and pixels as you navigate our site.

  • Third Parties: From service providers like Shopify, payment processors, and marketing partners.

How We Use Your Personal Information

  • Service Delivery: To process payments, fulfill orders, and facilitate returns/claims under our 30-day policy.

  • Marketing & Advertising: To send promotional emails or text messages. Note: We only send marketing texts if you have provided explicit consent.

  • Security: To detect fraud and protect the integrity of our transaction process.

  • Communication: To provide order updates, appointment reminders, and responsive customer support.

SMS Messaging Privacy

If you opt into our SMS program, we collect your phone number and interaction data.

  • Marketing Texts: Used for quotes and promotions.

  • Non-Marketing Texts: Used for order updates and appointment reminders.

  • You may opt-out at any time by texting STOP. 

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Relationship with Shopify

Our store is hosted on Shopify. They process your personal information to provide the core Services. For more details, visit the Shopify Consumer Privacy Policy.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access/Know what data we hold.

  • Delete your personal information.

  • Correct inaccurate data.

  • Opt-out of targeted advertising or data sales.

To exercise these rights, please use the contact information below.

Security and Retention

We retain your personal information only as long as necessary to maintain your account, provide Services, or comply with legal obligations (such as tax and freight laws). While we use industry-standard security, no transmission over the internet is 100% secure.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Sam’s Flooring LLC 3051 Dug Gap Road SW, Dalton, GA 30720, US
Email: info@sams-flooring.com