Shipping policy

At Sam’s Flooring, we are dedicated to ensuring your order is handled with care and efficiency. Our shipping department takes immense pride in packing and dispatching orders correctly. As a national flooring retailer, we partner with dependable freight companies to bring quality materials directly to you.

Shipping Details

  • Shipping Quotes: Your sales representative will provide all shipping details, including costs, approximate delivery windows, and contact information for your local shipping terminal.

  • Delivery Responsibility: Freight drivers do not unload deliveries. Most flooring materials are heavy and require a forklift or professional assistance. If you choose home or business delivery, you must have adequate help available to unload the material from the truck.

  • Curbside Delivery: Deliveries are made to the "curbside" or the end of your driveway. It is the customer's responsibility to move the freight from the curb to a secure storage area.

  • Terminal Pickup: You may choose to pick up your materials at the nearest local terminal to save on home delivery charges. Important: You must pick up your material within two business days of its arrival at the terminal. Failure to do so will result in storage fees assessed by the freight company, for which the customer is responsible.

Inspection Upon Delivery (Mandatory)

It is crucial to inspect your order immediately upon arrival or pickup. Before signing the delivery receipt:

  1. Count the Items: Ensure the number of packages or rolls matches the Bill of Lading (BOL).

  2. Inspect for Damage: Visually check for crushed boxes, torn rolls, or compromised packaging.

  3. Document Issues: If any damage is observed, you must write a detailed description on the proof of delivery (e.g., "3 boxes crushed at corners" or "tear at end of carpet roll") and take clear photographs.

  4. Report Immediately: Contact Sam’s Flooring at info@sams-flooring.com immediately to report missing or damaged items.

  5. Concealed Damage: If damage is discovered after unpacking, you must notify the freight company and Sam’s Flooring within 5 days of receipt. Claims reported after 5 days cannot be honored.

Note: Failure to note visible damage on the delivery receipt releases the carrier and Sam’s Flooring from liability.

Scheduling Installation

All shipping dates and delivery times are estimates. Unforeseen delays can occur in transit. Do not schedule installation or hire installers until you have received, acclimated, and inspected your flooring. Sam’s Flooring is not responsible for any costs associated with installation delays.

Contact Us

If you have any questions regarding your shipment, please contact our team:

  • Email: info@sams-flooring.com

  • Address: 3051 Dug Gap Road SW, Dalton, GA 30720